Warranty Policy

🛡️ Warranty Policy — ELCECO

At ELCECO, we stand behind the quality of our products, and your satisfaction is our priority. That’s why we offer a 2-Year Warranty on all of our premium electric fireplaces to ensure your home stays warm and elegant.

What Does Our Warranty Cover?

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period. The coverage includes:

  • Heating Elements: Protection against failure of the main heating components.

  • LED Flame System: Coverage for the internal lighting and flame effect technology.

  • Control Systems: Protection for the internal circuitry and remote control receivers.

  • Frame & Structure: Coverage for the structural integrity of the fireplace unit.

What Is Not Covered?

  • Normal wear and tear: Minor cosmetic changes or aging of materials over time.

  • Misuse or Accidents: Damage caused by improper installation, accidents, or lack of maintenance.

  • Unauthorized Repairs: Any damage resulting from modifications or repairs not performed by authorized technicians.

  • External Factors: Damage from power surges or environmental conditions outside the product's specifications.

How to Claim Your Warranty:

To initiate a claim, please contact our customer service team at:

  • Email: buildelec43@gmail.com

  • Phone: +44 7927 457403

Please follow these steps:

  1. Provide your order number and a detailed description of the issue.

  2. Include photos or videos of the defect to help our team assess the situation quickly.

  3. Our team will evaluate the claim and either ship replacement parts, arrange a repair, or offer a full replacement if necessary.

Additional Information:

  • Original Purchaser: This warranty applies to the original purchaser of the product only.

  • Spare Parts: We strive to keep essential spare parts in stock for quick dispatch across the UK.

  • Support: Our dedicated service team is available to assist you with any technical concerns.

Administrative Address: 8 Oakland Avenue, Sutton-in-Ashfield, Huthwaite, NG17 2JE, United Kingdom